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Event Details

    Delivering Feedback and the Termination Conversation for the HR Professional

    Date: March 19, 2018, 4:30pm
    Human Resource Management Association of Western New England
    Castle of Knights
    1599 Memorial Drive
    Chicopee, MA 01022
    Associate Members - $35 / Guests - $40 payable at the door
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    For more information, or to register, click here to visit the HRMA-WNE website.

    This session will explore the dynamics in two of HR’s hardest conversations: delivering high-quality feedback and saying the final goodbye.  In this program we will identify the characteristics of high quality feedback, how to share feedback in a way that increases the likelihood that it will be heard, and we will outline a structure that will help you more clearly and more comfortably manage the process when delivering the news that someone is being terminated.

    Learning Objectives:

    • Understand the Interpersonal Gap model by J. Wallen
    • Understand a strategy for minimizing the Interpersonal Gap
    • Understand what feedback is
    • Understand the three types of feedback and three specific reasons feedback triggers people
    • How to deliver feedback in a way that allows it to be received
    • To create a framework for the final termination conversation

    Lauren Glickman founded FORAY Consulting & Associates in 2007 out of a commitment to work with those dedicated to inspired missions.  Her specialty is addressing resiliency building, trauma exposure response, and self-management in the face of high-intensity environments.  Lauren helps individuals and groups build resilience so that dedicated people can thrive over the long term. With over 20 years of experience as a trainer and facilitator, she is committed to empowering individuals, teams, and organizations. 

    Lauren brings practical experience, knowledge and training to her work.   After completing a B.A. in geography from Clark University, she served as a Peace Corps volunteer in Nicaragua.  Upon returning to the United States, she began her long career working in high-intensity environments as a volunteer, manager, and director.  Lauren earned a M.A. in Applied Behavioral Sciences with a focus on leadership development, training, facilitation, coaching, and conflict management in organizations.